OtterBox Sued Over Failure to Honor Warranty for Smartphone and Tablet Cases
A new lawsuit alleges OtterBox’s failure to replace or repair defective cases violated consumer protection laws and warranty statutes
FORT COLLINS, Colo.– A class action lawsuit has been filed against Otter Products, LLC d/b/a OtterBox (“OtterBox”) on behalf of consumers who purchased OtterBox smartphone and tablet cases and did not receive warranty replacements or repairs. The case was filed on behalf of plaintiffs who purchased Otterbox Smartphone and Tablet Cases, for whom OtterBox failed to honor its warranty obligations, leaving consumers without the protection they were promised.
Despite offering warranties that assured consumers their cases would be replaced or repaired if defective, OtterBox allegedly engaged in deceptive practices by failing to follow through on these commitments. Plaintiffs relied on OtterBox’s marketing and warranty assurances when purchasing these cases, only to find themselves without recourse when defects arose.
Consumers who purchased OtterBox products expected durable protection for their devices. Many were instead left frustrated when the company refused to honor its warranty policies. Plaintiffs argue that OtterBox’s actions constitute unfair business practices and deceptive trade practices.
“Companies like OtterBox profit by advertising their products as reliable and backed by warranties, yet fail to deliver when consumers need support.” said Kevin Hannon, Partner of Singleton Schreiber, one of the law firms representing the plaintiffs. “This lawsuit seeks to hold OtterBox accountable for its misleading business practices and ensure that customers receive the protection they were promised.”
The lawsuit brings multiple claims, including breach of warranty, and violations of state consumer protection laws. Plaintiffs seek compensation for affected consumers and demand that OtterBox implement fair warranty policies to protect future customers.
About Singleton Schreiber
Singleton Schreiber is a client-centered law firm, specializing in mass torts/multi-district litigation, fire litigation, personal injury/wrongful death, civil rights, environmental law, insurance bad faith, and sex abuse/trafficking. Over the last decade, the firm has recovered more than $3 billion for clients who have been harmed and sought justice.
The firm also has the largest fire litigation practice in the country, having represented over 26,000 victims of wildfire, most notably serving plaintiffs in litigation related to the 2025 Eaton and Hurst Fires, 2025 Moss Landing Battery Plant Fire, 2023 Maui wildfires, the Colorado Marshall wildfire, the Washington Gray wildfire, several California wildfires, and others.
